Every Day is Different, That’s Why I l Love my Job
This post was produced by Morag Kent, Head of Marketing, Sodexo Sports and Leisure
Leigh was born in Donaghadee, Northern Ireland, and began working in the hospitality industry more than twenty years ago when she took a job as a waitress in a local hotel. Since then, Leigh has risen through the ranks at Sodexo Prestige, following nine seasons as Business Manager at Blair Castle in Highland Perthshire with a promotion to Retail Operations Manager. This new role sees her head up retail operations at Discovery Point Dundee, Balmoral Castle and Blair Castle, enforcing standards, bringing innovation and sharing best practise across all the retail sites to ensure each venue keeps its individuality, whilst simultaneously creating the best possible results in keeping with the overall visitor experience.
At Blair Castle, Leigh has developed a first retail offer which is reflective of current market trends around home baking, locally sourced produce and homemade regional dishes, as well as establishing a dedicated team who help her to ensure that the successful food offers at the other Scottish sites she oversees are expertly replicated at the Castle.
“Every day is different for me which is why I love my job,” Leigh explains. “It certainly keeps me on my toes that’s for sure! A day can start with me answering emails and end with me making scones somewhere or washing dishes. There are no two days the same which keeps life interesting and you will quite often find three different uniforms in my car for the ‘just in case’ scenario.”
Leigh believes that her natural talents for hospitality stem from her grandparents, who were hoteliers in Northern Ireland, and she is fortunate to be married to a fellow industry veteran, Alan, which she says helps them both to understand “the levels of commitment needed to fulfil our busy work lives”.
Her main goal for the coming season is for all the venue’s customers to enjoy an amazing food journey throughout Sodexo’s Heritage venues as part of this year’s Visit Scotland Year of Food and Drink. “This year will see themed menus running in our cafes and restaurants,” she explains. “We have also just become part of the Visit Scotland Taste our Best programme, which will show our customers that our food is freshly made and locally sourced which today I feel is very important.”
“I believe that we are nothing without the teams behind us and I am truly blessed with mine at all three of my venues,” she says. “Their talents ensure our customers get the very best levels of customer service at all times and leave our venues with happy memories to take home.”
If you are interested in our events and hospitality roles, take a look at our website: www.sodexojobs.co.uk