The Sky is the Limit
This post was produced by Morag Kent, Head of Marketing, Sodexo Sports and Leisure
Laura started out as a match day waitress at NUFC aged 16 when she was doing her GCSEs, and started working on functions while doing her A-levels two years later before being promoted to Room Manager at NUFC where she ran a hospitality area on a match day – all while studying for a degree in Criminology at Northumbria University. Since then she’s worked as Assistant Operations Manager for four museum venues; Great North Museum: Hancock, Discovery Museum, Laing Art Gallery and the Hatton Gallery, gained a Masters in Homeland Security, risen to Assistant Commercial Manager at NUFC and, since 2013, become General Manager of the Discovery Museum, Great North Museum: Hancock, Laing Art Gallery and the Newcastle City Library, a role she really enjoys.
“I love the variety of my role,” she says. “Some days I can go from Finance meeting, operations meetings to sales meetings and then go and run a dinner for 350 people. Having four clients is quite demanding and keeping two way communication open takes a lot of time. I’ve recently been encouraging staff to develop in their roles and nurturing future talent, and as a management team we have built up a lot of trust within our core team and a strong relationship. In busy times I ensure I am there to assist my team which has built up a strong relationship as the team can always ask for help and know they will receive it.
Continuing to build Sodexo’s relationship with clients is paramount for Laura, and she’s eager to develop her knowledge and managerial skills further in the future. “In our first year we achieved great financial results and achieved four greens in Safeguard (Sodexo’s health and safety evaluation) we feel we can continue to progress as a team and further our knowledge,” she says. “Engagement, development and sustainability are currently a focus of ours as a team which we are working on. I hope to gain experience in contract bids and mobilisation and I want to continuously progress through the company.”
Laura has also been the recent recipient of a ‘New Manager of the Year Award’ at the Star Awards, Sodexo’s internal, yet highly competitive, awards ceremony for high performing staff. She was recognised for her commitment to her team and fast ability to learn – it does seem the sky is the limit for Laura.
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